Concepedia

José Antonio Martínez García

JA

31

Publications

2.2K

Citations

22

H-Index

1965

Active since

Affiliations

Universidad Politécnica de Cartagena(Current)

University of Cartagena

University of Alicante

José Antonio Martínez García is an author at Universidad Politécnica de Cartagena specializing in management, marketing, and customer satisfaction.

Top concepts

ManagementMarketingCustomer SatisfactionBusinessService QualityConsumer ResearchTotal Quality ManagementEngineeringSocial SciencesConsumer Behavior

Publications per year

1965–2013

31

Publications

31

ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited

Micaela Martínez Costa, Thomas Y. Choi, José Antonio Martínez García et al. · Journal of Operations Management · 2009 · 297 citations · Full text

Total Quality Management, Engineering, Firm Performance +18

Developing a multidimensional and hierarchical service quality model for the travel agency industry

Laura Martínez, José Antonio Martínez García · Tourism Management · 2007 · 209 citations

Total Quality Management, Customer Satisfaction, Service Quality +10

Measuring perceived service quality in urgent transport service

Laura Martínez, José Antonio Martínez García · Journal of Retailing and Consumer Services · 2006 · 208 citations

Total Quality Management, Customer Satisfaction, Service Quality +6

Cognitive–affective model of consumer satisfaction. An exploratory study within the framework of a sporting event

Laura Martínez, José Antonio Martínez García · Journal of Business Research · 2006 · 187 citations

Marketing, Customer Satisfaction, Sporting Event +12

The influence of organizational structure on organizational learning

Inocencia María Martínez León, José Antonio Martínez García · International Journal of Manpower · 2011 · 152 citations · Full text

Rows per page

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