Concepedia

Nataliia Ihnatushchenko

NI

2

Publications

71

Citations

2

H-Index

2020

Active since

Affiliations

Zhejiang Normal University(Current)

Sichuan Tourism University

University of Shanghai for Science and Technology

The University of Queensland

Sichuan University

Nataliia Ihnatushchenko is an author at Zhejiang Normal University specializing in marketing, customer satisfaction, and business.

Top concepts

BusinessMarketingCustomer SatisfactionTourismMotivationPsychologyCommunicationService QualitySocial SciencesUser Experience

Publications per year

2020–2020

2

Publications

2

Does the nature of airport terminal service activities matter? Processing and non-processing service quality, passenger affective image and satisfaction

Collins Opoku Antwi, Chongjun Fan, Nataliia Ihnatushchenko et al. · Journal of Air Transport Management · 2020 · 44 citations

Non-processing Service Quality, Customer Satisfaction, Airport Management +11

Do airport staff helpfulness and communication generate behavioral loyalty in transfer passengers? A conditional mediation analysis

Collins Opoku Antwi, Chongjun Fan, Nataliia Ihnatushchenko et al. · Journal of Retailing and Consumer Services · 2020 · 27 citations

Customer Satisfaction, Behavioral Decision Making, Social Psychology +18

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