Lidija Polutnik is an author at University of Bologna specializing in customer satisfaction, management, and marketing.
Top concepts
BusinessMarketingManagementCustomer SatisfactionHealthValue TheoryCost ManagementLean ManagementCustomer ServiceConsumer Behavior
Publications per year
2001–2006
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3
Customer-driven lean cost management
C. J. McNair, Lidija Polutnik, Riccardo Silvi · Journal of cost management · 2006 · 12 citations
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