Concepedia
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Publications
1
Citations
364
H-Index
Active since
2014
Affiliations
Vrije Universiteit Amsterdam(Current)
Jaap van Nes is an author at Vrije Universiteit Amsterdam.
Publications per year
2014–2014
Virtual Customer Service Agents: Using Social Presence and Personalization to Shape Online Service Encounters
Tibert Verhagen, Jaap van Nes, Frans Feldberg et al. · Journal of Computer-Mediated Communication · 2014 · 364 citations · Full text
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