Concepedia
Statistics
Publications
19
Citations
1.7K
H-Index
16
Active since
2007
Affiliations
Vrije Universiteit Amsterdam(Current)
Tilburg University
Aalto University
Turku University of Applied Sciences
Frans Feldberg is an author at Vrije Universiteit Amsterdam specializing in user experience, virtual reality, and business.
Top concepts
User ExperienceBusinessManagementVirtual RealityEngineeringSocial ComputingHuman-computer InteractionMarketingCommunicationVirtual Worlds
Publications per year
2007–2023
Virtual Customer Service Agents: Using Social Presence and Personalization to Shape Online Service Encounters
Tibert Verhagen, Jaap van Nes, Frans Feldberg et al. · Journal of Computer-Mediated Communication · 2014 · 364 citations · Full text
Negative online word-of-mouth: Behavioral indicator or emotional release?
Tibert Verhagen, A. Nauta, Frans Feldberg · Computers in Human Behavior · 2013 · 200 citations
Marketing, Online Customer Behavior, Social Media +7
Understanding users’ motivations to engage in virtual worlds: A multipurpose model and empirical testing
Tibert Verhagen, Frans Feldberg, Bart van den Hooff et al. · Computers in Human Behavior · 2011 · 183 citations
Behavioral Sciences, Performance Studies, Engineering +15
Benefitting from virtual customer environments: An empirical study of customer engagement
Tibert Verhagen, Erik Swen, Frans Feldberg et al. · Computers in Human Behavior · 2015 · 155 citations
Customer Experience, Customer Satisfaction, Empirical Study +13
Present it like it is here: Creating local presence to improve online product experiences
Tibert Verhagen, Charlotte Vonkeman, Frans Feldberg et al. · Computers in Human Behavior · 2014 · 148 citations
Customer Experience, Online Customer Behavior, Engineering +13
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