Concepedia
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Publications
1
Citations
857
H-Index
Active since
2019
Affiliations
Iscte – Instituto Universitário de Lisboa(Current)
Almira Farisa is an author at Iscte – Instituto Universitário de Lisboa specializing in business, user experience, and trust.
Top concepts
TrustBusinessMarketingE-commerceManagementService QualityUser ExperienceConsumer BehaviorConsumer ResearchCustomer Satisfaction
Publications per year
2019–2019
The impact of e-service quality and customer satisfaction on customer behavior in online shopping
Paulo Rita, Tiago Oliveira, Almira Farisa · Heliyon · 2019 · 857 citations · Full text
Customer Experience, Customer Satisfaction, Online Customer Behavior +15
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