Concepedia

Ilham Sentosa

IS

1

Publications

53

Citations

1

H-Index

2011

Active since

Affiliations

Marymount University(Current)

Ilham Sentosa is an author at Marymount University specializing in knowledge management, customer satisfaction, and relationship marketing.

Top concepts

BusinessMarketingManagementBusiness StrategyMarketing StrategyKnowledge ManagementStrategic ManagementCustomer SatisfactionRelationship MarketingStructural Equation Modeling

Publications per year

2011–2011

1

Publications

1

The Influence of Customer Knowledge on CRM Performance of Malaysian ICT Companies: A Structural Equation Modeling Approach

Hadi Nejatian, Ilham Sentosa, Shishi Kumar Piaralal et al. · International Journal of Business and Management · 2011 · 53 citations · Full text

Customer Experience, Customer Satisfaction, Malaysian Ict Companies +16

Rows per page

1–1 of 1