Shishi Kumar Piaralal

The Influence of Customer Knowledge on CRM Performance of Malaysian ICT Companies: A Structural Equation Modeling Approach

Hadi Nejatian, Ilham Sentosa, Shishi Kumar Piaralal et al. · International Journal of Business and Management · 2011 · 53 citations · Full text

Customer Experience, Customer Satisfaction, Malaysian Ict Companies +16

Factors affecting service recovery performance and customer service employees

Shishi Kumar Piaralal, Muhammad Awais Bhatti, Niriender Kumar Piaralal et al. · International Journal of Productivity and Performance Management · 2016 · 38 citations

Nursing, Customer Satisfaction, Job Satisfaction +15

An Integrated Model of the Likelihood and Extent of Adoption of Green Practices in Small and Medium Sized Logistics Firms

Shishi Kumar Piaralal, Sashidharan R. Nair, Nazry Yahya et al. · 2015 · 30 citations

Green Marketing, Green Manufacturing, Green Innovation +18

Human resource management factors and service recovery performance in Malaysian life insurance industry

Niriender Kumar Piaralal, Norazuwa Mat, Shishi Kumar Piaralal et al. · European journal of training and development · 2014 · 24 citations

Quality Of Life, Customer Service Employees, Strategic Human Resources +17

Green Practices Adoption Framework for Small and Medium Sized Logistics Firms in Malaysia

Nazry Yahya, Sashidharan R. Nair, Shishi Kumar Piaralal · Sains Humanika · 2014 · 23 citations · Full text

Logistics Processes, Technology Adoption Research, Innovation Adoption +21