Karen A. Shire

Beyond bureaucracy? Work organization in call centres

Stephen J. Frenkel, May Tam, Marek Korczynski et al. · The International Journal of Human Resource Management · 1998 · 333 citations

On the Front Line: Organization of Work in the Information Economy

Norene Pupo, Stephen J. Frenkel, Marek Korczynski et al. · Labour / Le Travail · 2002 · 224 citations

Work Organization, Human Resource Management, Industrial Organization +20

Re-Constituting Work: Trends towards Knowledge Work and Info-Normative Control

Steve Frenkel, Marek Korczynski, Leigh Donoghue et al. · Work Employment and Society · 1995 · 158 citations

Knowledge Exchange, Organizational Communication, Knowledge Production +6

Service Work in Consumer Capitalism: Customers, Control and Contradictions

Marek Korczynski, Karen A. Shire, Stephen J. Frenkel et al. · Work Employment and Society · 2000 · 152 citations

Customer Experience, Customer Satisfaction, Consumer Research +17

After Lean Production: Evolving Employment Practices in the World Auto Industry

Karen A. Shire, Thomas A. Kochan, Russell D. Lansbury et al. · Contemporary Sociology A Journal of Reviews · 1998 · 125 citations

World Auto Industry, Evolving Employment Practices, Engineering +11