Concepedia

Suiwen Zou

SZ

12

Publications

475

Citations

11

H-Index

2017

Active since

Affiliations

University of Illinois Urbana-Champaign(Current)

Texas A&M University

San Francisco State University

Temple University

Washington State University Vancouver

Suiwen Zou is an author at University of Illinois Urbana-Champaign specializing in management, business, and tourism.

Top concepts

BusinessManagementTourismMarketingCultureConsumer ResearchCustomer SatisfactionEconomicsRecreationConsumer Behavior

Publications per year

2017–2023

12

Publications

12

The “Terminal” Effects of Service Failure on Airlines: Examining Service Recovery with Justice Theory

Steven Migacz, Suiwen Zou, James F. Petrick · Journal of Travel Research · 2017 · 184 citations

Customer Experience, Customer Satisfaction, Consumer Research +20

The fear of being infected and fired: Examining the dual job stressors of hospitality employees during COVID-19

Chun‐Chu Chen, Suiwen Zou, Ming‐Hsiang Chen · International Journal of Hospitality Management · 2021 · 85 citations · Full text

Nursing, Dual Job Stressors, Work-related Stress +12

Why Service Recovery Fails? Examining the Roles of Restaurant Type and Failure Severity in Double Deviation With Justice Theory

Suiwen Zou, Steven Migacz · Cornell Hospitality Quarterly · 2020 · 34 citations

Customer Satisfaction, Double Deviation, Consumer Research +19

Transforming rural communities through tourism development: an examination of empowerment and disempowerment processes

Jeongeun Park, Suiwen Zou, Joelle Soulard · Journal of Sustainable Tourism · 2023 · 33 citations

Rural Communities, Tourism Management, Rural Development +20

National park entrance fee increase: a conceptual framework

Suiwen Zou · Journal of Sustainable Tourism · 2020 · 25 citations

Tourism Management, Public Policy, Entrance Fees +13

Rows per page

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