Concepedia

Anthony Freeman Mensah

AF

4

Publications

88

Citations

4

H-Index

2012

Active since

Affiliations

University of Education, Winneba(Current)

Anthony Freeman Mensah is an author at University of Education, Winneba specializing in business, service quality, and customer satisfaction.

Top concepts

BusinessMarketingManagementService QualityConsumer ResearchCustomer SatisfactionTourismHospitalityConsumer BehaviorHospitality Industry

Publications per year

2012–2014

4

Publications

4

Effect of Mobile Number Portability Adoption on Consumer Switching Intention

Simon Gyasi Nimako, Benjamin A. Ntim, Anthony Freeman Mensah · International Journal of Marketing Studies · 2014 · 31 citations · Full text

Exploring Customer Dissatisfaction/Satisfaction and Complaining Responses among Bank Customers in Ghana

Simon Gyasi Nimako, Anthony Freeman Mensah · International Journal of Marketing Studies · 2014 · 21 citations · Full text

Customer Satisfaction, Customer Dissatisfaction/satisfaction, Service Quality +14

Motivation for Customer Complaining and Non-Complaining Behaviour Towards Mobile Telecommunication Services

Simon Gyasi Nimako, Anthony Freeman Mensah · 2012 · 19 citations

Examining the Relationships among Antecedents of Guests? Behavioural Intentions in Ghana?s Hospitality Industry: A Structural Equation Modelling Approach

Simon Gyasi Nimako, Anthony Freeman Mensah · Asian Journal of Business Management · 2013 · 17 citations · Full text

Customer Experience, Customer Satisfaction, Tourism Management +17

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