Chia-Hui Lai

Statistics

Publications

Citations

133

H-Index

Active since

2011

Affiliations

Chihlee Institute of Technology(Current)

Ming Chuan University

Chia-Hui Lai is an author at Chihlee Institute of Technology specializing in perceived service quality, consumer satisfaction, and conceptual model development.

Publications per year

2011–2013

Publications

How Service Quality Affects Customer Loyalty in the Travel Agency: The Effects of Customer Satisfaction, Service Recovery, and Perceived Value

Nien‐Te Kuo, Kuo‐Chien Chang, Yi-Sung Cheng et al. · Asia Pacific Journal of Tourism Research · 2012 · 88 citations

Business, Marketing, Tourism Management +17

The impact of service quality, customer satisfaction and loyalty in the restaurant industry: Moderating effect of perceived value

Nien-Te Kuo, Kuo‐Chien Chang, Yu-Jen Cheng et al. · 2011 · 26 citations

Management, Hospitality Management, Marketing +16

Investigating the Effect of Service Quality on Customer Loyalty in the Hotel Industry: The Mediating Role of Customer Satisfaction and the Moderating Roles of Service Recovery and Perceived Value

Nien‐Te Kuo, Kuo‐Chien Chang, Yi-Sung Cheng et al. · Journal of China Tourism Research · 2013 · 19 citations

Business, Hospitality Management, Marketing +17

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