Concepedia

Anna Bouch

AB

7

Publications

823

Citations

7

H-Index

1999

Active since

Affiliations

University College London(Current)

Hewlett-Packard (United States)

Anna Bouch is an author at University College London specializing in engineering, customer satisfaction, and marketing.

Top concepts

EngineeringCustomer SatisfactionMarketingUser ExperienceBusinessManagementCommunicationEdge ComputingMobile ComputingInteractive Marketing

Publications per year

1999–2003

7

Publications

7

Integrating user-perceived quality into Web server design

Nina Bhatti, Anna Bouch, Allan Kuchinsky · Computer Networks · 2000 · 346 citations

Total Quality Management, Customer Satisfaction, Engineering +9

Quality is in the eye of the beholder

Anna Bouch, Allan Kuchinsky, Nina Bhatti · 2000 · 303 citations

Total Quality Management, Customer Satisfaction, Engineering +17

Of packets and people: a user-centered approach to quality of service

Anna Bouch, M. Angela Sasse, H. deMeer · 2002 · 79 citations

Customer Satisfaction, Engineering, Service Assurance +21

It ain't what you charge, it's the way that you do it: a user perspective of network QoS and pricing

Anna Bouch, M. Angela Sasse · 2003 · 33 citations

Customer Satisfaction, Digital Marketing, User Confidence +23

Network Quality of Service: What Do Users Need?

Anna Bouch, M. Angela Sasse · 1999 · 27 citations

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