Concepedia

Sahid Susilo Nugroho

SS

4

Publications

124

Citations

4

H-Index

2013

Active since

Affiliations

Universitas Gadjah Mada(Current)

Sahid Susilo Nugroho is an author at Universitas Gadjah Mada specializing in customer satisfaction, management, and marketing.

Top concepts

BusinessMarketingManagementConsumer ResearchCustomer SatisfactionE-commerceService QualityDigital MarketingMarketing StrategyInteractive Marketing

Publications per year

2013–2023

4

Publications

4

The Antecedents of online customer satisfaction and customer loyalty

Maria Dharmesti, Sahid Susilo Nugroho · Griffith Research Online (Griffith University, Queensland, Australia) · 2013 · 53 citations · Full text

Online Customer Satisfaction, Customer Satisfaction, Online Customer Behavior +14

Is technology truly improving the customer experience? Analysing the intention to use open banking in Indonesia

Nofie Iman, Sahid Susilo Nugroho, Eddy Junarsin et al. · International Journal of Bank Marketing · 2023 · 38 citations

Customer Experience, Customer Satisfaction, Innovation Adoption +20

The influence of website characteristics on customer satisfaction and E-WOM in Indonesia

Alldila Nadhira Ayu Setyaning, Sahid Susilo Nugroho · Jurnal Siasat Bisnis · 2020 · 21 citations · Full text

Customer Satisfaction, Digital Marketing, E-commerce +16

Trust-building mechanism for promoting mobile payments' continued use by small businesses in a developing country: tackling the perceived risk issue

Sahid Susilo Nugroho, Widya Paramita · Journal of Financial Services Marketing · 2023 · 12 citations

Rows per page

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