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The Relationship between E- Service Quality and Ease of Use On Customer Relationship Management (CRM) Performance: An Empirical Investigation In Jordan Mobile Phone Services
Samsudin Wahab, Kaled Al-Momani, Nor Azila Mohd Noor · Universiti Utara Malaysia Institutional Repository (Universiti Utara Malaysia) · 2010 · 32 citations · Full text
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