Maraj Rahman Sofi

Publications

Citations

H-Index

2018

Active since

Affiliations

Islamic University of Science and Technology(Current)

Maraj Rahman Sofi is an author at Islamic University of Science and Technology specializing in customer satisfaction, customer relationship management, and relationship marketing.

ORCID

Top concepts

BusinessMarketingManagementCustomer SatisfactionHospitality MarketingRelationship MarketingCustomer Relationship ManagementTourismService QualityBrand Management

Publications per year

2018–2020

Publications

The effect of customer relationship management (CRM) dimensions on hotel customer’s satisfaction in Kashmir

Maraj Rahman Sofi, Irfan Bashir, Mohammad Ashraf Parry et al. · International Journal of Tourism Cities · 2020 · 76 citations

Customer Experience, Customer Satisfaction, Relationship Marketing +13

Customer Relationship Management as Tool to Enhance Competitive Effectiveness: Model Revisited

Maraj Rahman Sofi, Iqbal Ahmad Hakim · FIIB Business Review · 2018 · 20 citations

Total Quality Management, Customer Satisfaction, Customer Experience +24

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