Concepedia

S. C. Lonial

SC

3

Publications

204

Citations

3

H-Index

2002

Active since

Affiliations

University of Louisville(Current)

S. C. Lonial is an author at University of Louisville specializing in customer satisfaction, service quality, and management.

Top concepts

Publications per year

2002–2015

3

Publications

3

The impact of service quality and marketing on financial performance in the hospital industry: an empirical examination

P.S. Raju, S. C. Lonial · Journal of Retailing and Consumer Services · 2002 · 108 citations

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QFD application using SERVQUAL for private hospitals: a case study

Hatice Camgöz Akdağ, Mehveş Tarım, S. C. Lonial et al. · Leadership in health services · 2013 · 49 citations

, , +24

Impact of service attributes on customer satisfaction and loyalty in a healthcare context

S. C. Lonial, P.S. Raju · Leadership in health services · 2015 · 47 citations

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