Concepedia

Atefeh Maghzi

AM

5

Publications

407

Citations

5

H-Index

2011

Active since

Affiliations

National University of Malaysia(Current)

Atefeh Maghzi is an author at National University of Malaysia specializing in hospitality, management, and customer satisfaction.

Top concepts

TourismBusinessMarketingManagementHospitalityCustomer SatisfactionHospitality MarketingHospitality ManagementGuest ExperienceCulture

Publications per year

2011–2023

5

Publications

5

A preliminary study on customer expectations of hotel hospitality: Influences of personal and hotel factors

Ahmad Azmi M. Ariffin, Atefeh Maghzi · International Journal of Hospitality Management · 2011 · 327 citations

Customer Satisfaction, Tourism Management, Customer Expectations +10

Understanding hotel hospitality and differences between local and foreign guests

Ahmad Azmi, Atefeh Maghzi, Norzalita Abd Aziz · 2011 · 29 citations

Customer Satisfaction, Local Guests, Tourism Management +16

Exploring the Influence of Hospitality on Guest Satisfaction in Luxury Hotel Services

Ahmad Azmi M. Ariffin, Atefeh Maghzi, Jason M.S. Lam et al. · 2018 · 22 citations

Customer Satisfaction, Tourism Management, Hospitality +16

Brand Trust in Hotel Industry: Influence of Service Quality and Customer Satisfaction

Atefeh Maghzi, Bagher Abbaspour, Mahnaz Eskandarian et al. · 2011 · 19 citations

Total Quality Management, Customer Satisfaction, Customer Experience +15

Creating Opportunities: Heuristic Reasoning in Proactive Dynamic Capability Deployment

Atefeh Maghzi, Nidthida Lin, Michael D. Pfarrer et al. · Academy of Management Review · 2023 · 10 citations · Full text

Rows per page

1–5 of 5