Statistics
Publications
4
Citations
66
H-Index
4
Active since
1990
Shichang Liang is an author at Nanning Normal University specializing in marketing, marketing management, and service encounter failures.
Publications per year
1990–2024
4
4
Untouchable them: the effect of chatbot gender on angry customers
Shichang Liang, Rulan Li, Bin Lan et al. · Journal of Research in Interactive Marketing · 2024 · 22 citations
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