Christine Crofton

Measuring Hospital Care from the Patients' Perspective: An Overview of the CAHPS^® Hospital Survey Development Process

Elizabeth Goldstein, Marybeth Farquhar, Christine Crofton et al. · Health Services Research · 2005 · 226 citations · Full text

What Do Consumers Want to Know about the Quality of Care in Hospitals?

Shoshanna Sofaer, Christine Crofton, Elizabeth Goldstein et al. · Health Services Research · 2005 · 151 citations · Full text

Consumer Assessment of Health Providers and Systems (CAHPS): Evolving to Meet Stakeholder Needs

Charles Darby, Christine Crofton, Carolyn M. Clancy · American Journal of Medical Quality · 2006 · 52 citations

Health Systems, Health System Analysis, Health Policy +8

The CAHPS® Hospital Survey: Development, Testing, and Use

Christine Crofton, Charles Darby, Marybeth Farquhar et al. · The Joint Commission Journal on Quality and Patient Safety · 2005 · 32 citations

Nursing, Health Systems, Hospitalization +8

The Difficulties Encountered in the Introduction of Total Quality Management: A Case Study Examination

Christine Crofton, B.G. Dale · Quality Engineering · 1996 · 12 citations

Total Quality Management, Customer Satisfaction, Quality Assurance +11