Christian Coenen - Concepedia

Author

Christian Coenen

ZHAW Zurich University of Applied Sciences

Also Known As

Balderjahn, Ingo 1952-, Christian Coenen, Coenen, Christian

101

Publications

479

Citations

H-Index

Concepts

All Affiliations

ZHAW Zurich University of Applied Sciences Delft University of Technology Aalto University University of Zurich

About

Christian Coenen is an author at ZHAW Zurich University of Applied Sciences specializing in business, management, and marketing.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Business	10	10	197
2	Management	9	9	187
3	Engineering	4	4	92
4	General Business	2	2	56
5	Hospitality	1	1	15

Christian Coenen

Publications

300

Citations

H-Index

Page 1

	Year	Citations
In search for the added value of FM: what we know and what we need to learn Per Anker Jensen, D.J.M. van der Voordt, Christian Coenen, Facilities	2012	86
Facility management value dimensions from a demand perspective Christian Coenen, Keith Alexander, Herman Kok Journal of Facilities Management Total Quality ManagementCustomer SatisfactionDemand PerspectiveFacility PlanningEngineering	2013	41
How can facilities management add value to organisations as well as to society Per Anker Jensen, Anna‐Liisa Sarasoja, D.J.M. van der Voordt, Research Repository (Delft University of Technology) Total Quality ManagementCustomer SatisfactionValue Adding ManagementFacility PlanningValue Theory	2013	26
Reflecting on future research concerning the added value of FM Per Anker Jensen, D.J.M. van der Voordt, Christian Coenen, Facilities Fm Value MapValue TheoryQuality Management SystemsPerformance Measurement SystemsManagement Development	2014	24
It’s all relative: how customer-perceived competitive advantage influences referral intentions Martin Mende, Scott A. Thompson, Christian Coenen Marketing Letters Customer ExperienceCustomer SatisfactionManagementBusinessConsumer Research	2014	20
Managing effectiveness and efficiency through FM blueprinting Christian Coenen, Daniel von Felten, Mirjam Schmid Facilities Total Quality ManagementFm Process ModellingEngineeringResource Management (Sustainable Manufacturing)Services Management	2011	20
FM as value network : exploring relationships amongst key FM stakeholders Keith Alexander, Christian Coenen, Herman Kok Zürcher Hochschule für Angewandte Wissenschaften digital collection (Zurich University of Applied Sciences)	2012	17
A service-oriented perspective of facility management Christian Coenen, Daniel von Felten Facilities Total Quality ManagementFacility PlanningEngineeringServices ManagementQuality Management Systems	2014	16
Reputation and public awareness of facilities management – a quantitative survey Christian Coenen, Daniel von Felten, Mirjam Schmid Journal of Facilities Management Total Quality ManagementCustomer SatisfactionFacility PlanningEngineeringReputation Management	2010	15
Relationship value in outsourced FM services – value dimensions and drivers Ying Cui, Christian Coenen Facilities Customer SatisfactionClient-supplier RelationshipsOrganizational BehaviorBusiness RelationshipService Quality	2016	15

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