Christian Coenen

In search for the added value of FM: what we know and what we need to learn

Per Anker Jensen, D.J.M. van der Voordt, Christian Coenen et al. · Facilities · 2012 · 86 citations

Facility management value dimensions from a demand perspective

Christian Coenen, Keith Alexander, Herman Kok · Journal of Facilities Management · 2013 · 41 citations

Total Quality Management, Customer Satisfaction, Demand Perspective +22

How can facilities management add value to organisations as well as to society

Per Anker Jensen, Anna‐Liisa Sarasoja, D.J.M. van der Voordt et al. · Research Repository (Delft University of Technology) · 2013 · 26 citations · Full text

Total Quality Management, Customer Satisfaction, Value Adding Management +19

Reflecting on future research concerning the added value of FM

Per Anker Jensen, D.J.M. van der Voordt, Christian Coenen et al. · Facilities · 2014 · 24 citations

Fm Value Map, Value Theory, Quality Management Systems +16

It’s all relative: how customer-perceived competitive advantage influences referral intentions

Martin Mende, Scott A. Thompson, Christian Coenen · Marketing Letters · 2014 · 20 citations · Full text

Customer Experience, Customer Satisfaction, Management +7