Concepedia

Dawn Bendall‐Lyon

DB

6

Publications

269

Citations

6

H-Index

2001

Active since

Affiliations

University of Alabama at Birmingham(Current)

University of Montevallo

Dawn Bendall‐Lyon is an author at University of Alabama at Birmingham specializing in customer satisfaction, service quality, and management.

Top concepts

Customer SatisfactionService QualityBusinessMarketingManagementHealth Services ResearchQuality Of LifeConsumer BehaviorConsumer ResearchNursing

Publications per year

2001–2004

6

Publications

6

The impact of structure and process attributes on satisfaction and behavioral intentions

Dawn Bendall‐Lyon, Thomas L. Powers · Journal of Services Marketing · 2004 · 107 citations

Customer Satisfaction, Quality Of Life, Process Attributes +26

The impact of gender differences on change in satisfaction over time

Dawn Bendall‐Lyon, Thomas L. Powers · Journal of Consumer Marketing · 2002 · 81 citations

Quality Of Life, Customer Satisfaction, Gendered Perception +29

Using Complaint Behavior to Improve Quality Through the Structure and Process of Service Delivery

Thomas L. Powers, Dawn Bendall‐Lyon · The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior · 2002 · 27 citations

Total Quality Management, Customer Satisfaction, Communication +18

The influence of mass communication and time on satisfaction and loyalty

Dawn Bendall‐Lyon, Thomas L. Powers · Journal of Services Marketing · 2003 · 21 citations

Customer Satisfaction, Consumer Research, Social Influence +21

The satisfaction score.

Thomas L. Powers, Dawn Bendall‐Lyon · PubMed · 2003 · 20 citations

Job Satisfaction, Customer Satisfaction, Satisfaction Score +2

Rows per page

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