Concepedia

Vaishali Kaushal

VK

5

Publications

200

Citations

5

H-Index

2020

Active since

Affiliations

Delhi Technological University(Current)

Vaishali Kaushal is an author at Delhi Technological University specializing in management, marketing, and information management.

Top concepts

MarketingManagementTourismBusinessTechnologyEngineeringCommunicationTourism SupplyUser ExperienceCulinary Studies

Publications per year

2020–2024

5

Publications

5

The Role of Chatbots in Academic Libraries: An Experience-based Perspective

Vaishali Kaushal, Rajan Yadav · Journal of the Australian Library and Information Association · 2022 · 76 citations

Learning successful implementation of Chatbots in businesses from B2B customer experience perspective

Vaishali Kaushal, Rajan Yadav · Concurrency and Computation Practice and Experience · 2022 · 52 citations

Customer Experience, Chatbot, Engineering +22

Understanding customer experience of culinary tourism through food tours of Delhi

Vaishali Kaushal, Rajan Yadav · International Journal of Tourism Cities · 2020 · 46 citations

Customer Experience, Customer Satisfaction, Tourism Management +21

Determining the causes of user frustration in the case of conversational chatbots

Sakhhi Chhabra, Vaishali Kaushal, Smitha Girija · Behaviour and Information Technology · 2024 · 16 citations

Exploring luxury hospitality customer experience of Maldives tourists amidst COVID-19 pandemic

Vaishali Kaushal, Rajan Yadav · Consumer Behavior in Tourism and Hospitality · 2023 · 10 citations

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