Jessie Lauret is an author at University of Luxembourg specializing in interactive marketing, customer satisfaction, and business.
Top concepts
DesignTourismBusinessMarketingManagementCartographyCommunicationService DesignVirtual WorldsDesign Thinking
Publications per year
2022–2022
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Physical Journey Maps: Staging Users’ Experiences to Increase Stakeholders’ Empathy towards Users
Carine Lallemand, Jessie Lauret, Luce Drouet · CHI Conference on Human Factors in Computing Systems Extended Abstracts · 2022 · 14 citations · Full text
Customer Experience, Customer Satisfaction, Sensory Experiences +28
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