James J. Jiang

Measuring Information System Service Quality: Servqual from the Other Side1

James J. Jiang, Gary Klein, Christopher L. Carr · MIS Quarterly · 2002 · 523 citations · Full text

Business, Information Systems, Management Information Systems +13

Concern for Information Privacy and Online Consumer Purchasing

Craig Van Slyke, Jae-Hee Shim, Richard D. Johnson et al. · Journal of the Association for Information Systems · 2006 · 402 citations · Full text

Business, Information Systems, Marketing +14

How Low Should You Go? Low Response Rates and the Validity of Inference in IS Questionnaire Research

Stephen A. Sivo, Carol Saunders, Qing Chang et al. · Journal of the Association for Information Systems · 2006 · 376 citations

Public Health, Information Systems, Information Technology +12

User resistance and strategies for promoting acceptance across system types

James J. Jiang, Waleed A. Muhanna, Gary Klein · Information & Management · 2000 · 262 citations

Business, Information Systems, Management Information Systems +12

An exploration of the relationship between software development process maturity and project performance

James J. Jiang, Gary Klein, Hsin‐Ginn Hwang et al. · Information & Management · 2003 · 257 citations · Full text

Computing, Computer Science, Project Management +14