1
Publications
15
Citations
1
H-Index
2014
Active since
Affiliations
Bogdan Călin Velicu is an author at Bucharest University of Economic Studies specializing in customer satisfaction, services management, and interactive marketing.
Top concepts
BusinessMarketingManagementCommunicationService QualityConsumer BehaviorConsumer ResearchService MarketingMarketing InsightsService Management
Publications per year
2014–2014
1
1
Service Quality Evaluation Models Determined by Online Consumer Perception and Satisfaction
Maria-Cristiana Munthiu, Bogdan Călin Velicu, Mihaela Tuţă et al. · Procedia - Social and Behavioral Sciences · 2014 · 15 citations · Full text
Total Quality Management, Customer Satisfaction, Service Quality Dimensions +21
Rows per page
1–1 of 1