Concepedia
Statistics
Publications
1
Citations
51
H-Index
Active since
2021
Vivi Octaviana is an author specializing in service quality models, quality assurance, and customer experience.
Publications per year
2021–2021
Service Quality (SERVQUAL) Dimensions on Customer Satisfaction: Empirical Evidence from Bank Study
Sigit Sugiarto, Vivi Octaviana · Golden Ratio of Marketing and Applied Psychology of Business · 2021 · 51 citations · Full text
Business, Marketing, Quality Management +17
1–1 of 1