2
Publications
280
Citations
2
H-Index
2006
Active since
Affiliations
Steve LaValle is an author at Emory University specializing in customer satisfaction, customer relationship management, and business strategy.
Top concepts
BusinessMarketingManagementBusiness StrategyStrategic ManagementCustomer SatisfactionRelationship MarketingRelationship ManagementOrganizational CommunicationCustomer Relationship Management
Publications per year
2006–2006
2
2
Timothy Bohling, Douglas Bowman, Steve LaValle et al. · Journal of Service Research · 2006 · 213 citations
Customer Experience, Customer Satisfaction, Crm Strategy +16
CRM Implementation: Effectiveness Issues and Insights
Timothy Bohling, Douglas Bowman, Steve LaValle et al. · SSRN Electronic Journal · 2006 · 67 citations · Full text
Customer Experience, Customer Satisfaction, Crm Strategy +17
Rows per page
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