Lillian Y. Fok

Exploring the relationship between total quality management and information systems development

Lillian Y. Fok, Wing Fok, Sandra J. Hartman · Information & Management · 2001 · 106 citations

Total Quality Management, Customer Satisfaction, Quality Cost +9

Gender and values: What is the impact on decision making?

Stephen M. Crow, Lillian Y. Fok, Sandra J. Hartman et al. · Sex Roles · 1991 · 62 citations

Gender Disparity, Gendered Perception, Gender Identity +14

Human factors affecting the acceptance of total quality management

Lillian Y. Fok, Sandra J. Hartman, Anthony L. Patti et al. · International Journal of Quality & Reliability Management · 2000 · 49 citations

Total Quality Management, Customer Satisfaction, Engineering +17

Who is at Greatest Risk of Work-Related Discrimination—Women, Blacks, or Homosexuals?

Stephen M. Crow, Lillian Y. Fok, Sandra J. Hartman · Employee Responsibilities and Rights Journal · 1998 · 48 citations

Green practices and sustainability performance: the exploratory links of organizational culture and quality improvement practices

Lillian Y. Fok, Susan M. L. Zee, Yun-Chen Morgan · Journal of Manufacturing Technology Management · 2022 · 44 citations

Environmental Performance, Sustainability Performance, Sustainable Development +21