Concepedia

Jiandong Lu

JL

8

Publications

470

Citations

8

H-Index

2020

Active since

Affiliations

Harbin Institute of Technology(Current)

University of International Business and Economics

Jiandong Lu is an author at Harbin Institute of Technology specializing in management, customer satisfaction, and business.

Top concepts

ManagementCustomer SatisfactionBusinessMarketingCommunicationEmotionEngineeringUser ExperienceConsumer ResearchAffective Computing

Publications per year

2020–2024

8

Publications

8

Emotional expression by artificial intelligence chatbots to improve customer satisfaction: Underlying mechanism and boundary conditions

Junbo Zhang, Qi Chen, Jiandong Lu et al. · Tourism Management · 2023 · 175 citations

Customer Satisfaction, Chatbot, Engineering +16

An extended best-worst multi-criteria decision-making method by belief functions and its applications in hospital service evaluation

Liguo Fei, Jiandong Lu, Yuqiang Feng · Computers & Industrial Engineering · 2020 · 106 citations

Diagnosis, Decision Analysis, Decision Science +19

Understanding the emotional and informational influence on customer knowledge contribution through quantitative content analysis

Xiaolei Wang, Jiandong Lu, Terence T. Ow et al. · Information & Management · 2021 · 52 citations

Marketing Analytics, Customer Satisfaction, Customer Experience +15

The impact of emotional expression by artificial intelligence recommendation chatbots on perceived humanness and social interactivity

Junbo Zhang, Xiaolei Wang, Jiandong Lu et al. · Decision Support Systems · 2024 · 44 citations

Chatbot, Engineering, Affective Design +16

Antecedents of customer WOM in glamping: The critical role of original ecology

Jiandong Lu, Xiaolei Wang, Zheng Quan Dai et al. · International Journal of Hospitality Management · 2021 · 39 citations

Customer Satisfaction, Customer Wom, Consumer Study +9

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