Si Shi

Conceptualization of omnichannel customer experience and its impact on shopping intention: A mixed-method approach

Si Shi, Yi Wang, Xuanzhu Chen et al. · International Journal of Information Management · 2019 · 349 citations

Customer Experience, Customer Satisfaction, Buying Behavior +14

Antecedents of Trust and Adoption Intention toward Artificially Intelligent Recommendation Systems in Travel Planning: A Heuristic–Systematic Model

Si Shi, Yuhuang Gong, Doğan Gürsoy · Journal of Travel Research · 2020 · 263 citations

Artificial Intelligence, Travel Planning, Behavioral Decision Making +23

Impact of anthropomorphic features of artificially intelligent service robots on consumer acceptance: moderating role of sense of humor

Mengying Zhang, Doğan Gürsoy, Zhangyao Zhu et al. · International Journal of Contemporary Hospitality Management · 2021 · 164 citations

Customer Satisfaction, Behavioral Decision Making, Affective Design +25

Investigating Students’ Satisfaction and Continuance Intention toward E-learning: An Extension of the Expectation – Confirmation Model

Wing S. Chow, Si Shi · Procedia - Social and Behavioral Sciences · 2014 · 126 citations · Full text

Short video marketing and travel intentions: The interplay between visual perspective, visual content, and narration appeal

Jianhong Gan, Si Shi, Raffaele Filieri et al. · Tourism Management · 2023 · 124 citations · Full text

Visual Content, User Perception, Arts +10