Eric D. Olson

Investigating the effect of message framing on event attendees’ engagement with advertisement promoting food waste reduction practices

Xingyi Zhang, EunHa Jeong, Eric D. Olson et al. · International Journal of Hospitality Management · 2020 · 84 citations

Advertising, Event Attendees, Message Framing +9

Use of service robots in an event setting: Understanding the role of social presence, eeriness, and identity threat

Smita Singh, Eric D. Olson, Chin-Hsun Tsai · Journal of Hospitality and Tourism Management · 2021 · 67 citations

Event Setting, Engineering, Social Psychology +16

Gay and lesbian customers’ perceived discrimination and identity management

Heejung Ro, Eric D. Olson · International Journal of Hospitality Management · 2019 · 55 citations

Social Identity, Gender Identity, Lesbian Customers +8

Sense of belonging to a lesbian, gay, bisexual, and transgender event: the examination of affective bond and collective self-esteem

Jeeyeon Jeannie Hahm, Heejung Ro, Eric D. Olson · Journal of Travel & Tourism Marketing · 2017 · 44 citations

Company Response to Negative Online Reviews: The Effects of Procedural Justice, Interactional Justice, and Social Presence

Eric D. Olson, Heejung Ro · Cornell Hospitality Quarterly · 2020 · 40 citations

Negative Online Reviews, Customer Satisfaction, Reputation Management +24