Eric D. Olson

Investigating the effect of message framing on event attendees’ engagement with advertisement promoting food waste reduction practices

Xingyi Zhang, EunHa Jeong, Eric D. Olson et al. · International Journal of Hospitality Management · 2020 · 87 citations

Social Sciences, Communication, Marketing +14

Use of service robots in an event setting: Understanding the role of social presence, eeriness, and identity threat

Smita Singh, Eric D. Olson, Chin-Hsun Tsai · Journal of Hospitality and Tourism Management · 2021 · 80 citations

Social Sciences, Psychology, Social Psychology +15

Gay and lesbian customers’ perceived discrimination and identity management

Heejung Ro, Eric D. Olson · International Journal of Hospitality Management · 2019 · 57 citations

Social Sciences, Marketing, Marketing Management +13

Sense of belonging to a lesbian, gay, bisexual, and transgender event: the examination of affective bond and collective self-esteem

Jeeyeon Jeannie Hahm, Heejung Ro, Eric D. Olson · Journal of Travel & Tourism Marketing · 2017 · 47 citations · Full text

Management, Social Psychology, Tourism Management +8

Company Response to Negative Online Reviews: The Effects of Procedural Justice, Interactional Justice, and Social Presence

Eric D. Olson, Heejung Ro · Cornell Hospitality Quarterly · 2020 · 41 citations

Business, Hospitality Management, Marketing +15