Concepedia

Sue Hutchinson

SH

11

Publications

2.3K

Citations

11

H-Index

1998

Active since

Affiliations

University of Bath(Current)

University of Warwick

University of the West of England

Massey University

Sue Hutchinson is an author at University of Bath specializing in organizational behavior, business, and management.

Top concepts

BusinessManagementOrganizational BehaviorHuman ResourcesEducationOrganizational CommunicationCommunicationStrategic ManagementWorkforce DevelopmentStrategic Human Resources

Publications per year

1998–2017

11

Publications

11

Front‐line managers as agents in the HRM‐performance causal chain: theory, analysis and evidence

John Purcell, Sue Hutchinson · Human Resource Management Journal · 2006 · 904 citations

Total Quality Management, International Human Resource Management, Strategic Human Resources +24

'Fun and surveillance': the paradox of high commitment management in call centres

Nick Kinnie, Sue Hutchinson, John Purcell · The International Journal of Human Resource Management · 2000 · 544 citations

Customer Satisfaction, Workplace Psychology, Strategic Human Resources +22

Satisfaction with HR practices and commitment to the organisation: why one size does not fit all

Nicholas Kinnie, Sue Hutchinson, John Purcell et al. · Human Resource Management Journal · 2005 · 339 citations

Employee Involvement, Work Attitude, Universalistic Model +13

Managing ward managers for roles in HRM in the NHS: overworked and under‐resourced

Sue Hutchinson, John Purcell · Human Resource Management Journal · 2010 · 128 citations

Practice Management, Services Management, Strategic Human Resources +20

Evolving high commitment management and the experience of the RAC call centre

Sue Hutchinson, John Purcell, Nick Kinnie · Human Resource Management Journal · 2000 · 127 citations

Rac Call Centre, Management Development, Organizational Communication +11

Rows per page

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