Concepedia

Frenie Jiju Antony

FJ

9

Publications

904

Citations

9

H-Index

1998

Active since

Affiliations

Glasgow Caledonian University(Current)

Frenie Jiju Antony is an author at Glasgow Caledonian University specializing in engineering, business, and management.

Top concepts

BusinessManagementEngineeringSix SigmaMarketingProject ManagementCustomer SatisfactionIndustrial EngineeringQuantitative ManagementTotal Quality Management

Publications per year

1998–2019

9

Publications

9

Six sigma in service organisations

Jiju Antony, Frenie Jiju Antony, Maneesh Kumar et al. · International Journal of Quality & Reliability Management · 2007 · 344 citations

Total Quality Management, Customer Satisfaction, Six Sigma +16

Teaching the Taguchi method to industrial engineers

Jiju Antony, Frenie Jiju Antony · Work Study · 2001 · 191 citations

Industrial Design, Engineering, Industrial Engineering +9

Evaluating service quality in a UK hotel chain: a case study

Jiju Antony, Frenie Jiju Antony, Sid Ghosh · International Journal of Contemporary Hospitality Management · 2004 · 132 citations

Total Quality Management, Customer Satisfaction, Hotel Group +15

Winning customer loyalty in an automotive company through Six Sigma: a case study

Maneesh Kumar, Jiju Antony, Frenie Jiju Antony et al. · Quality and Reliability Engineering International · 2006 · 79 citations

Customer Experience, Customer Satisfaction, Abstract Six Sigma +19

Can Six Sigma be the “cure” for our “ailing” NHS?

Jiju Antony, Kay Downey‐Ennis, Frenie Jiju Antony et al. · Leadership in health services · 2007 · 71 citations

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