Concepedia

Ray M. Haynes

RM

Statistics

Publications

5

Citations

223

H-Index

5

Active since

1990

Affiliations

California Polytechnic State University(Current)

Ray M. Haynes is an author at California Polytechnic State University specializing in management, business, and customer satisfaction.

Top concepts

BusinessManagementService QualityCustomer SatisfactionMarketingTechnologyService DesignService OperationsLogistics ProcessesSmart Manufacturing

Publications per year

1990–1997

5

Publications

5

Evaluating service quality and productivity in the regional airline industry

Lawrence J. Truitt, Ray M. Haynes · Transportation Journal · 1994 · 94 citations

Productivity, Customer Satisfaction, Air Transportation +12

Management of technology in service firms

Ray M. Haynes, Emil Thies · Journal of Operations Management · 1991 · 56 citations

Logistics Processes, Customer Satisfaction, Services Management +23

Service Quality Management: A Process‐control Approach

Ray M. Haynes, Patricia K. DuVall · International Journal of Service Industry Management · 1992 · 29 citations

Total Quality Management, Logistics Processes, Engineering +21

Service Typologies: A Transaction Modelling Approach

Ray M. Haynes · International Journal of Service Industry Management · 1990 · 28 citations

Customer Satisfaction, Provider Firm, Business Intelligence +17

Interactive Distance Education Alliance (IDEA): Collaborative Model Delivers On Demand

Ray M. Haynes · THE journal · 1997 · 16 citations

Stem Education, Interactive Learning, Collaborative Learning +13

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