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Publications
1
Citations
21
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Active since
2007
Shaw K. Chen is an author specializing in operating cost reduction, customer satisfaction improvement, and customer satisfaction management.
Publications per year
2007–2007
Effects of ISO 9000 on customer satisfaction
Sang-Ho Han, Shaw K. Chen · International Journal of Productivity and Quality Management · 2007 · 21 citations · Full text
Management, Operations Management, Quality Management +16
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