Concepedia

Naceur Jabnoun

NJ

18

Publications

1.2K

Citations

17

H-Index

2001

Active since

Affiliations

University of Sharjah(Current)

Naceur Jabnoun is an author at University of Sharjah specializing in management, business, and total quality management.

Top concepts

ManagementBusinessTotal Quality ManagementCustomer SatisfactionEducationEngineeringQuality SystemsService QualityStrategic ManagementOrganizational Behavior

Publications per year

2001–2019

18

Publications

18

Measuring perceived service quality at UAE commercial banks

Naceur Jabnoun, Hussein A. Hassan Al‐Tamimi · International Journal of Quality & Reliability Management · 2003 · 243 citations

Total Quality Management, Customer Satisfaction, Reliability +10

Comparing the quality of private and public hospitals

Naceur Jabnoun, Mohammed Naim Chaker · Managing Service Quality · 2003 · 150 citations

Total Quality Management, Customer Satisfaction, Service Excellence +18

A customized measure of service quality in the UAE

Naceur Jabnoun, Azaddin Salem Khalifa · Managing Service Quality · 2005 · 138 citations

Total Quality Management, Customer Satisfaction, Service Excellence +16

Transformational leadership and service quality in UAE hospitals

Naceur Jabnoun, Aisha Juma AL Rasasi · Managing Service Quality · 2005 · 119 citations

Customer Satisfaction, Engineering, Transformational Leadership +17

TQM, Culture, and Performance in UAE Manufacturing Firms

Naceur Jabnoun, Khalefa Sedrani · Quality Management Journal · 2005 · 100 citations

Total Quality Management, Customer Satisfaction, Engineering +16

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