Concepedia

Mirosław Płaza

MP

6

Publications

128

Citations

6

H-Index

2018

Active since

Affiliations

Kielce University of Technology(Current)

Jan Kochanowski University

Mirosław Płaza is an author at Kielce University of Technology specializing in engineering, computer science, and edge computing.

ORCID

Top concepts

Publications per year

2018–2023

6

Publications

6

A method for improving bot effectiveness by recognising implicit customer intent in contact centre conversations

Łukasz Pawlik, Mirosław Płaza, Stanisław Deniziak et al. · Speech Communication · 2022 · 37 citations · Full text

Machine Learning Algorithms for Detection and Classifications of Emotions in Contact Center Applications

Mirosław Płaza, Sławomir Trusz, Justyna Kęczkowska et al. · Sensors · 2022 · 27 citations · Full text

Emotion Recognition Method for Call/Contact Centre Systems

Mirosław Płaza, R. Kazała, Zbigniew Koruba et al. · Applied Sciences · 2022 · 24 citations · Full text

, , +23

A multi-label text message classification method designed for applications in call/contact centre systems

Katarzyna Poczęta, Mirosław Płaza, Tomasz Michno et al. · Applied Soft Computing · 2023 · 15 citations

, , +9

Multi-domain model for simulating smart IoT-based theme parks

Paweł Pięta, Stanisław Deniziak, Radosław Belka et al. · Photonics Applications in Astronomy, Communications, Industry, and High-Energy Physics Experiments 2018 · 2018 · 13 citations

, , +18

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