Concepedia

Yousef Keshavarz

YK

Statistics

Publications

5

Citations

345

H-Index

5

Active since

2015

Affiliations

Islamic Azad University of Tabriz(Current)

Islamic Azad University, Tehran

Universiti Putra Malaysia

Yousef Keshavarz is an author at Islamic Azad University of Tabriz specializing in marketing, management, and customer satisfaction.

Top concepts

BusinessMarketingManagementCustomer SatisfactionService QualityHospitality ManagementTourismConsumer ResearchConsumer BehaviorHospitality Industry

Publications per year

2015–2019

5

Publications

5

Service quality evaluation and the mediating role of perceived value and customer satisfaction in customer loyalty

Yousef Keshavarz, Dariyoush Jamshidi · International Journal of Tourism Cities · 2018 · 200 citations

Total Quality Management, Customer Satisfaction, Service Quality +14

Mobile banking behavior and flow experience

Dariyoush Jamshidi, Yousef Keshavarz, Fazlollah Kazemi et al. · International Journal of Social Economics · 2017 · 90 citations

Customer Satisfaction, Flow Experience, Digital Marketing +19

The Influence of Service Quality on Restaurants' Customer Loyalty

Yousef Keshavarz, Dariyoush Jamshidi, Farid Bakhtazma · Oman Chapter of Arabian Journal of Business and Management Review · 2016 · 21 citations

Customer Satisfaction, Service Quality, Service Research +9

A comparative study of outcome quality, perceived value, and loyalty in four-star and five-star hotels

Yousef Keshavarz, Yuhanis Abdul Aziz, Dariyoush Jamshidi et al. · International Journal of Tourism Cities · 2019 · 21 citations

Customer Satisfaction, Consumer Research, Hospitality +17

The Service Quality Evaluation on Tourist Loyalty in Malaysian Hotels by the Mediating Role of Tourist Satisfaction

Yousef Keshavarz, Mass Hareeza Ali · Mediterranean Journal of Social Sciences · 2015 · 13 citations · Full text

Total Quality Management, Customer Satisfaction, Service Quality +14

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