Naga Ayachitula

IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows

Naga Ayachitula, Melissa Buco, Yixin Diao et al. · 2007 · 36 citations

Business Process Integration, Engineering, Business Intelligence +19

A configuration management database architecture in support of IBM Service Management

Hari Madduri, Shouyong Shi, Richard Baker et al. · IBM Systems Journal · 2007 · 24 citations

Software Maintenance, Configuration Management Database, Engineering +21

IT Service Provider's Multi-Customer and Multi-Tenant Environments

Larisa Shwartz, Naga Ayachitula, Melissa Buco et al. · 2007 · 14 citations

Service Provider, Customer Satisfaction, A A Service +15

A statistical machine learning approach for ticket mining in IT service delivery

Ea-Ee Jan, Jian Ni, Niyu Ge et al. · Integrated Network Management · 2013 · 11 citations

Engineering, Knowledge Extraction, Business Intelligence +27

Service Provider Considerations for IT Service Management

Larisa Shwartz, Naga Ayachitula, Melissa Buco et al. · 2007 · 11 citations

Service Provider, A A Service, Engineering +15