Concepedia

Jinsheng Cui

JC

4

Publications

85

Citations

4

H-Index

2021

Active since

Affiliations

Zhejiang University(Current)

Jinsheng Cui is an author at Zhejiang University specializing in behavioral sciences, behavioral decision making, and consumer behavior.

Top concepts

MarketingPsychologyConsumer BehaviorConsumer ResearchBehavioral ScienceBehavioral Decision MakingManagementSocial SciencesSocial PsychologyCustomer Satisfaction

Publications per year

2021–2023

4

Publications

4

The effect of robot anthropomorphism on revisit intentions after service failure: a moderated serial mediation model

Jinsheng Cui, Zhong Jian-an · Asia Pacific Journal of Marketing and Logistics · 2023 · 42 citations

Customer Satisfaction, Behavioral Decision Making, Behavioral Outcome +31

How consumers react differently toward humanoid vs. nonhumanoid robots after service failures: a moderated chain mediation model

Mengwei Zhang, Jinsheng Cui, Zhong Jian-an · International Journal of Emerging Markets · 2023 · 20 citations

Customer Satisfaction, Brand Forgiveness, Behavioral Decision Making +22

The more envious the consumer, the more impulsive? The moderating role of self-monitoring and product type

Jinsheng Cui, Mengwei Zhang, Chaonan Yin et al. · Asia Pacific Journal of Marketing and Logistics · 2021 · 12 citations

Product Type, Behavioral Decision Making, Consumer Study +17

When frontline robots emerge: the double-edged-sword effect of anticipated trust on intention to switch brands after service failure

Jinsheng Cui, Mengwei Zhang, Zhong Jian-an · Journal of Service Theory and Practice · 2023 · 11 citations

Customer Satisfaction, Service Failure Tolerance, Behavioral Decision Making +22

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