Noi Sian Koh

Manipulation of online reviews: An analysis of ratings, readability, and sentiments

Nan Hu, Indranil Bose, Noi Sian Koh et al. · Decision Support Systems · 2011 · 515 citations

Customer Review, Social Media, Online Reviews +12

Ratings lead you to the product, reviews help you clinch it? The mediating role of online review sentiments on product sales

Nan Hu, Noi Sian Koh, Srinivas K. Reddy · Decision Support Systems · 2013 · 404 citations · Full text

Customer Satisfaction, Online Customer Behavior, Customer Review +12

Do online reviews reflect a product’s true perceived quality? An investigation of online movie reviews across cultures

Noi Sian Koh, Nan Hu, Eric K. Clemons · Electronic Commerce Research and Applications · 2010 · 233 citations

Online Customer Behavior, Customer Review, Online Reviews +9

Global Differences in Online Shopping Behavior: Understanding Factors Leading to Trust

Eric K. Clemons, Josh Wilson, Christian Matt et al. · Journal of Management Information Systems · 2016 · 75 citations

Do Online Reviews Reflect a Product's True Perceived Quality? - An Investigation of Online Movie Reviews Across Cultures

Noi Sian Koh, Nan Hu, Eric K. Clemons · 2010 · 23 citations

Customer Satisfaction, Consumer Research, Social Influence +23