Concepedia

Roxane Cattan-Jallet

RC

1

Publications

65

Citations

1

H-Index

2013

Active since

Affiliations

ESSCA School of Management(Current)

Roxane Cattan-Jallet is an author at ESSCA School of Management specializing in interactive marketing, customer satisfaction, and business.

Top concepts

BusinessMarketingManagementService QualityCustomer ServiceConsumer ResearchMarketing StrategyCustomer SatisfactionInteractive Marketing

Publications per year

2013–2013

1

Publications

1

Customer Loyalty Development: The Role Of Switching Costs

Valentina Stan, Barbara Caemmerer, Roxane Cattan-Jallet · Journal of Applied Business Research (JABR) · 2013 · 65 citations · Full text

Customer Loyalty Development, Customer Satisfaction, Service Quality +12

Rows per page

1–1 of 1