Kau Ah-Keng

Statistics

Publications

Citations

515

H-Index

Active since

1993

Affiliations

National University of Singapore(Current)

Kau Ah-Keng is an author at National University of Singapore specializing in service recovery behavior, customer loyalty, and customer satisfaction impacts.

Publications per year

1993–2006

Publications

The effects of service recovery on consumer satisfaction: a comparison between complainants and non‐complainants

Kau Ah-Keng, Elizabeth Wan‐Yiun Loh · Journal of Services Marketing · 2006 · 501 citations

Business, Marketing, Marketing Management +16

Evaluating the attractiveness of a new theme park

Kau Ah-Keng · Tourism Management · 1993 · 14 citations

Management, Tourism Management, Park Design +10

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