Concepedia

Senga Briggs

SB

7

Publications

891

Citations

7

H-Index

1981

Active since

Affiliations

Robert Gordon University(Current)

Senga Briggs is an author at Robert Gordon University specializing in management, business, and education.

Top concepts

ManagementBusinessEducationHuman ResourcesService QualityHigher EducationSecondary EducationCustomer SatisfactionOrganizational BehaviorTourism

Publications per year

1981–2007

7

Publications

7

An exploratory study of the factors influencing undergraduate student choice: the case of higher education in Scotland

Senga Briggs · Studies in Higher Education · 2006 · 319 citations

Exploratory Study, Choice Decision, Student Retention +11

Are hotels serving quality? An exploratory study of service quality in the Scottish hotel sector

Senga Briggs, Jean Sutherland, Siobhan Drummond · Tourism Management · 2007 · 212 citations

Customer Satisfaction, Service Quality, Service Research +9

Which university? A study of the influence of cost and information factors on Scottish undergraduate choice

Senga Briggs, Alex James Wilson · Journal of Higher Education Policy and Management · 2007 · 173 citations

Changing roles and competencies of academics

Senga Briggs · Active Learning in Higher Education · 2005 · 87 citations · Full text

E-learning, Faculty Issue, Faculty Professional Development +21

Service quality performance measurement in public/private sectors

Stewart Black, Senga Briggs, William Keogh · Managerial Auditing Journal · 2001 · 59 citations

Total Quality Management, Customer Satisfaction, Engineering +15

Rows per page

1–5 of 7