Concepedia

Siobhan Drummond

SD

5

Publications

283

Citations

5

H-Index

1980

Active since

Affiliations

University of the West of Scotland(Current)

Siobhan Drummond is an author at University of the West of Scotland specializing in customer satisfaction, business, and management.

Top concepts

TourismBusinessManagementSocial SciencesCustomer SatisfactionArtsMusicMedicineMarketingMusicology

Publications per year

1980–2020

5

Publications

5

Are hotels serving quality? An exploratory study of service quality in the Scottish hotel sector

Senga Briggs, Jean Sutherland, Siobhan Drummond · Tourism Management · 2007 · 212 citations

Customer Satisfaction, Service Quality, Service Research +9

Learning from others: Benchmarking in diverse tourism enterprises

Michele Cano, Siobhan Drummond, Chris C. Miller et al. · Total Quality Management · 2001 · 31 citations

Customer Satisfaction, Industry Best Practices, Tourism Management +13

Toward an Explicit Cognitive Theory of Musical Listening

Otto Laske, Siobhan Drummond · Computer Music Journal · 1980 · 16 citations

Music, Auditory Imagery, Cognitive Science +8

Olanzapine in practice

David Taylor, Siobhan Drummond, Joanne Pendlebury · Psychiatric Bulletin · 1998 · 14 citations · Full text

Drug Interactions, Psychoactive Drug, Psychiatry +15

Making the connection using Action Research: serious leisure and the Caledonian Railway

Sandro Carnicelli, Siobhan Drummond, Heather Anderson · Journal of Heritage Tourism · 2020 · 10 citations · Full text

Rows per page

1–5 of 5