Marshall Sitten

Publications

Citations

H-Index

2012

Active since

Affiliations

HES-SO University of Applied Sciences and Arts Western Switzerland(Current)

Marshall Sitten is an author at HES-SO University of Applied Sciences and Arts Western Switzerland specializing in business, user experience, and management.

Top concepts

BusinessMarketingManagementService DesignUser ExperienceService ManagementService CustomizationDesignCultureTheatre

Publications per year

2012–2013

Publications

Performing Service Design Experiments Using Ethnomethodology and Theatre-Based Reenactment: A Swiss Ski Resort Case Study

Emmanuel Fragnière, Benjamin Nanchen, Marshall Sitten · Service Science · 2012 · 16 citations

Tourism Management, Social Process, Services Management +27

Proposal of a Methodology to Integrate the Human Factor in the Service Blueprint

Silvio Barbieri, Emmanuel Fragnière, Marshall Sitten et al. · Journal of Advanced Management Science · 2013 · 11 citations

Customer Satisfaction, Services Management, Human Service Organization +24

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