Qiang Yan

E-WOM from e-commerce websites and social media: Which will consumers adopt?

Qiang Yan, Shuang Wu, Lingli Wang et al. · Electronic Commerce Research and Applications · 2016 · 208 citations

Online Customer Behavior, Social Media, Web Trend +12

The influences of tourists’ emotions on the selection of electronic word of mouth platforms

Qiang Yan, Simin Zhou, Si-Peng Wu · Tourism Management · 2017 · 144 citations

Customer Satisfaction, Online Customer Behavior, Destination Marketing +13

A computational framework for understanding antecedents of guests' perceived trust towards hosts on Airbnb

Le Zhang, Qiang Yan, Leihan Zhang · Decision Support Systems · 2018 · 109 citations

Customer Satisfaction, Consumer Research, Hospitality +18

Social network based microblog user behavior analysis

Qiang Yan, Lianren Wu, Lan Zheng · Physica A Statistical Mechanics and its Applications · 2012 · 103 citations

Computational Social Science, Social Media, Social Networks +9

A text analytics framework for understanding the relationships among host self-description, trust perception and purchase behavior on Airbnb

Le Zhang, Qiang Yan, Leihan Zhang · Decision Support Systems · 2020 · 91 citations

Trust Metric, Customer Satisfaction, User Perception +15