Concepedia

Iolanda Magdalena Negoita

IM

1

Publications

11

Citations

1

H-Index

2009

Active since

Iolanda Magdalena Negoita is an author specializing in customer satisfaction, performance measurement systems, and total quality management.

Top concepts

BusinessManagementEngineeringQuality SystemsQuality AssuranceProcess ManagementProgram EvaluationQuality ImprovementCustomer SatisfactionPerformance Measurement

Publications per year

2009–2009

1

Publications

1

Using the European Model of Total Quality Management to assess the Performance of Organizations. Case Study on Educational Services

Maria Ioncicã, Iolanda Magdalena Negoita, Eva-Cristina Petrescu et al. · Econstor (Econstor) · 2009 · 11 citations · Full text

Total Quality Management, Customer Satisfaction, Engineering +20

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