Johra Kayeser Fatima

Author

UNSW Sydney ORCID

Also Known As

Johra Kayeser Fatima, Johra Fatima, Johra K. Fatima, Johra Kayeser Fatima

Publications

880

Citations

H-Index

Concepts

All Affiliations

UNSW Sydney University of Canberra Deakin University Curtin University Australian Institute of Business

About

Johra Kayeser Fatima is an author at UNSW Sydney specializing in management, business, and marketing.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Management	14	16	584
2	Business	13	14	514
3	Arts	2	2	88
4	Engineering	2	2	44
5	Education	1	1	48

Johra Kayeser Fatima

Publications

818

Citations

H-Index

Page 1

	Year	Citations
Corporate sustainability reporting of major commercial banks in line with GRI: Bangladesh evidence Habib Zaman Khan, Muhammad Azizul Islam, Johra Kayeser Fatima, Social Responsibility Journal Integrated ReportingBangladesh EvidenceSustainable DevelopmentBangladeshi Commercial BanksSustainability Reporting	2011	181
Rapport with a chatbot? The underlying role of anthropomorphism in socio-cognitive perceptions of rapport and e-word of mouth Johra Kayeser Fatima, Md Irfanuzzaman Khan, Somayeh Bahmannia, Journal of Retailing and Consumer Services Artificial IntelligenceChatbotEmerging MediaDigital MarketingConsumer Research	2024	74
Service quality and satisfaction in the banking sector Johra Kayeser Fatima, Mohammed Abdur Razzaque International Journal of Quality & Reliability Management Total Quality ManagementCustomer SatisfactionEffective RapportQuality Management SystemsService Quality	2014	56
Role of innovativeness and self-efficacy in tourism m-learning Johra Kayeser Fatima, Parvez Ghandforoush, Mahmood Hasan Khan, Tourism Review Innovation AdoptionDigital MarketingStudents ’ Self-efficacyEducationTechnology Adoption	2017	48
Influence of perceived value on omnichannel usage: Mediating and moderating roles of the omnichannel shopping habit Neeru Sharma, Johra Kayeser Fatima Journal of Retailing and Consumer Services	2023	47
Environmental knowledge and behavioural outcomes of tourism students in Australia: towards testing a range of mediation and moderated mediation effects Johra Kayeser Fatima, Habib Zaman Khan, Edmund Goh Environmental Education Research	2015	41
Demystifying the impact of self-indulgence and self-control on customer-employee rapport and customer happiness Johra Kayeser Fatima, Rita Di Mascio, Piyush Sharma Journal of Retailing and Consumer Services Customer SatisfactionEmployee AttitudeManagementBusinessConsumer Research	2019	34
Mobile learning adoption for tourism education in a developing country Johra Kayeser Fatima, Parviz Ghandforoush, Mahmood Hasan Khan, Current Issues in Tourism	2018	33
Synchronizing relational benefits with customer commitment profiles Johra Kayeser Fatima, Rita Di Mascio Journal of Strategic Marketing	2019	30
Roles of trust on rapport and satisfaction in services Johra Kayeser Fatima, Mohammed Abdur Razzaque Asia Pacific Journal of Marketing and Logistics Customer SatisfactionService QualityService ResearchManagementBusiness	2014	29

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